I encouraged the same problem. Inside the transducer are in fact 2 piezo, pressure sensitive elements. Normaly these transducers are sticked against the wood of the bridge, or the resonance room of an acoustic intrument such as a guitar. Not in the case of an Ashbury. Here are the Transducers sticked down on foam, inside a tiny little resonance room inside the bridge. Not the contact is responsible for the sound, but the pressure of the air inside the hermetic closed enclosure. We tryed to repair the problem. Due to the tiny format, and the fact that first of all, you have to open the glued en closed air chamber, this is a mission impossible. After the operation, the result was much better, but not satisfying. So we ordered a new one!